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Payment and return
Delivery
We deliver orders across Ukraine using the “New Mail” delivery service. You can choose delivery to a branch or to an address (analogous to classic courier delivery). In most of the settlements of Ukraine, delivery is carried out in just 1 day. Delivery cost – according to the tariffs of the New Mail delivery service. Delivery of orders over UAH 1,500 is free.
We carry out international delivery using the Ukrposhta delivery service. Worldwide average delivery time: 2-3 weeks. Shipping costs are automatically calculated in the shopping cart at checkout.
Return
You can return goods within 14 days after purchasing / receiving the goods. In the parcel, you will have a return form, which must be completed and enclosed in the parcel. Refunds will be issued within 5 business days after the date you received the returned package (excluding the day you received it). Transportation of goods in case of return is paid by the client (except for goods with defects or errors of the online store).
*** Please note that we check the returned goods to ensure they are in good condition.
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Try and Reserve in the store
You can try on our products in the brand’s physical stores in Kyiv and Lviv. Addresses, opening hours and contact numbers of the stores are posted on the page “CONTACTS“.
Also, you can reserve online the products in our stores in Kyiv. To do this add the products to the cart, select the delivery method “Pickup from the showroom” in the basket and choose the most convenient store from three options: River Mall, Gulliver, Skymall.
Your order will be reserved in the selected store for two days (excluding the date of the order). If you wish to extend the reservation period, please contact us in the most convenient way for you.
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